Shipping: FREE POSTAGE & PACKING is available for all orders above £5.00 placed in UK. NON UK Customers will be advised & Payment requested prior to the order being dispatched. The Cost of Postage on each order will vary according to Size, Weight & Destination & Insurance Needs. We will endevor to post multi buys together in one parcel or in the most economical way to save on your postage costs.
We aim to dispatch most items within 7 days, often the same or next day, depending on when you place the order. However there are occasions when this is not possible , in these instances you will be notified as soon as possible by email & advised of expected despatch date, this will usually be within 28 days.
Returns: We do not operate a sale or return policy. This does not affect your statutory rights. If items arrive incorrect or damaged see below. If for any other reason you consider you need to return an item then you must email me upon receipt of goods to see if any arrangements can be made. It is imperative that you keep all of the original packaging of said items.
Damaged or incorrect Orders: Although we try very hard to ensure the correct items are packaged appropriately for safe transit unfortunately there are limited occasions when things do not work out as planned.
Damaged Goods: Should you be unfortunate enough to receive damaged goods then you must email me upon receipt of these goods. You must keep all of the original packaging, as very often this is inspected by post office. If the goods were packaged satisfactorily we will replace the goods & the insurance will cover any such loss. If we are found to have packaged the goods inappropriately then we will of course send out a replacement.
Incorrect Orders: If we have made a mistake by sending you the wrong Item you need to email me as soon as possible. We will then arrange with you to return the item at no cost to yourself & send out the correct item to you as soon as possible.
We aim to dispatch most items within 7 days, often the same or next day, depending on when you place the order. However there are occasions when this is not possible , in these instances you will be notified as soon as possible by email & advised of expected despatch date, this will usually be within 28 days.
Returns: We do not operate a sale or return policy. This does not affect your statutory rights. If items arrive incorrect or damaged see below. If for any other reason you consider you need to return an item then you must email me upon receipt of goods to see if any arrangements can be made. It is imperative that you keep all of the original packaging of said items.
Damaged or incorrect Orders: Although we try very hard to ensure the correct items are packaged appropriately for safe transit unfortunately there are limited occasions when things do not work out as planned.
Damaged Goods: Should you be unfortunate enough to receive damaged goods then you must email me upon receipt of these goods. You must keep all of the original packaging, as very often this is inspected by post office. If the goods were packaged satisfactorily we will replace the goods & the insurance will cover any such loss. If we are found to have packaged the goods inappropriately then we will of course send out a replacement.
Incorrect Orders: If we have made a mistake by sending you the wrong Item you need to email me as soon as possible. We will then arrange with you to return the item at no cost to yourself & send out the correct item to you as soon as possible.
